Order Fulfillment and Shipping Procedures
This policy provides an overview of how orders are prepared, shipped, and delivered. Please review these guidelines before completing your purchase.
Order Processing
Orders enter the processing stage after payment has been confirmed.
Preparation times depend on factors such as product availability, order volume, warehouse schedules, and public holidays. During busy periods, additional processing time may be necessary.
Please note that receiving an order confirmation does not necessarily mean that your package has been dispatched.
Shipping Methods and Destinations
Available shipping methods depend on the destination address, product characteristics, and delivery services supported by our store.
The shipping options available for your order will be presented during checkout where applicable.
Some products or destinations may have restrictions because of carrier requirements or local regulations.
Delivery Estimates
Delivery estimates are provided for general planning purposes. Actual arrival times may vary due to transportation delays, weather conditions, customs clearance, or other circumstances outside our reasonable control.
Unless expressly stated otherwise, delivery estimates should not be considered guaranteed arrival dates.
Shipping Fees and Import Charges
Applicable shipping fees will be displayed during checkout before an order is submitted.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for these charges depends on the shipping arrangement and applicable law.
Tracking and Shipment Updates
Where tracking is available, shipment details may be provided after dispatch.
Tracking information may take time to become active while the carrier processes the package. Please check the available tracking information periodically for updates.
Address Verification
Customers should confirm that their shipping address, postal code, and other delivery details are accurate before submitting an order.
If you discover an error, contact us immediately. We will review whether the information can be changed, although modifications may not be possible after fulfillment has started.
Missing or Damaged Deliveries
If a package is missing, delayed beyond the expected timeframe, or delivered in a damaged condition, please contact us with your order number and a description of the issue.
We will review the information available and explain the appropriate next steps under our policies and applicable legal requirements.